Question 1

How fast is same-day delivery in Dubai?

Accepted Answer

Book before 2:00 PM and we deliver anywhere in Dubai the same day — typically within 3 to 6 hours. Express slots as fast as 90 minutes are available inside central Dubai.

Question 2

Which areas do you cover?

Accepted Answer

All seven Emirates. Dubai, Sharjah and Ajman have same-day service daily; Abu Dhabi, Ras Al Khaimah, Fujairah and Umm Al Quwain are same-day or next-day depending on pickup time.

Question 3

What items can't you carry?

Accepted Answer

We don't carry cash, jewellery above insured limits, hazardous materials, weapons or anything restricted under UAE law. Unsure? Ask us before booking.

Question 4

Do you deliver on weekends and holidays?

Accepted Answer

Yes — we operate 7 days a week including most public holidays. Sunday runs a reduced schedule with slightly longer windows.

Question 5

How is the delivery price calculated?

Accepted Answer

Base rate by service speed, plus route (origin and destination Emirate), billable weight and package handling type. The quote calculator shows the full breakdown before you book.

Question 6

Are there any hidden fees?

Accepted Answer

No. The price we confirm at booking is the price you pay. Waiting time beyond 15 minutes and failed-delivery re-runs are the only billable extras, always at published rates.

Question 7

Do you offer volume discounts?

Accepted Answer

Yes — from 100 shipments per month you qualify for volume rates, and contract clients typically save 20–35% versus on-demand pricing.

Question 8

Can I pay cash on delivery?

Accepted Answer

Senders can pay by card, bank transfer or cash to the courier. For e-commerce, we collect COD from your customers and remit weekly.

Question 9

How do I check my shipment status?

Accepted Answer

Message us on WhatsApp or call with your booking reference — our team gives you a live status update within minutes. No app or login needed.

Question 10

I haven't heard an update in a while — what now?

Accepted Answer

Message us on WhatsApp with your booking reference and we'll locate your shipment immediately.

Question 11

Will the recipient be notified?

Accepted Answer

Yes — recipients receive booking confirmation, an out-for-delivery alert and a delivery confirmation automatically by SMS or WhatsApp.

Question 12

What proof of delivery do I get?

Accepted Answer

Timestamped signature and/or photo at handover, stored on the shipment record and available on request or via the corporate dashboard.

Question 13

How do corporate accounts work?

Accepted Answer

You get contracted rates, reserved capacity, a named account manager and one monthly invoice with full shipment reporting. Onboarding takes under a week.

Question 14

Is there a minimum volume for contracts?

Accepted Answer

Contracts usually start around 300 shipments per month, but we build plans around your actual flow — talk to our corporate desk.

Question 15

Can you run dedicated vehicles for our brand?

Accepted Answer

Yes — dedicated and branded vehicle options are available on fleet contracts, including uniformed couriers.

Question 16

What SLAs do you commit to?

Accepted Answer

Custom SLAs per route and service level, with monthly on-time reporting. We target 98%+ on-time performance from day one.

Frequently asked questions

Deliveries

Pricing

Order Updates

Corporate

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